FAQ
What countries do you ship to?
All our products are shipped to any country in the world.
What is the shipping cost?
Shipping costs are detailed at checkout depending on the postal code and carrier.
What is the delivery time?
On each product page you will see the estimated delivery time indicated.
This period does not include the days for shipping the package, which will depend on the destination itself.
Are customs charges included in shipping?
In the event that your order incurs any additional cost for customs or additional taxes, please note that this is not included in the order amount. Unfortunately, we have no control over these charges and cannot specify a specific cost for each country.
Do you deliver on Saturday?
At the moment this is not possible, only Saturday delivery is available for our stores.
Can I change the shipping address?
If your order has not yet left our warehouse, you still have time to change your delivery address. You can send an email to info@opticabassol.com.
If your order has been shipped and you request a delivery change, you will need to contact the carrier
Do you ship internationally?
Yes, we ship worldwide.
Do you ship to the Balearic Islands and Canary Islands?
Yeah.
Do you ship to Ceuta, Melilla and Gibraltar?
Yeah.
What is the return period?
If for any reason you are not satisfied with your order, you have 14 days from the date of delivery to return it. Before making a return, the customer must contact Customer Service.
Can I change my order?
If you have placed an order and want to change it, just send us an email to info@opticabassol.com and indicate what the desired change is. We will proceed to make the change and the necessary adjustments.
Can I cancel my order?
If you have placed an order and wish to cancel it, simply send us an email to info@opticabassol.com and inform us of the cancellation. Within 24-48 hours we will cancel the order and refund the corresponding amount using the initial payment method.
Once the order has been shipped it is not possible to cancel the order or delivery.
Can I return my order?
If you have received your order and want to return it, simply send us an email to info@opticabassol.com and indicate the reason for the return.
How to process a change, cancellation or return?
To process any change, cancellation or return of one or more products, you must contact Customer Service by writing an email to info@opticabassol.com and explaining the reason for the process.
How do you handle returns?
If you have processed a return, once we receive the product and check its condition, we will refund your money within 3 to 5 days.
If you want to return it, just send us an email to info@opticabassol.com and indicate the reason for the return.
Can I return a personalized product, a limited edition or a late product?
Optica Bassol reserves the right to reject returns notified after the deadline and personalized products that cannot be used by a third party.
Please note that the purchase of personalized items, such as replacement prescription glasses or non-prescription glasses with a blue filter, is strictly excluded from the right of withdrawal.
See more information about Exchanges or Returns at Bassol Optic
What are the payment methods?
1.- Debit or Credit Card. (Visa / MasterCard / Maestro)
2.- Pay-Pal. More information
3.- Financing by Klarna. More information
Do you have deferred payments or financing methods?
Yes, Klarna payments allow you to pay for your purchase in 3 interest-free installments at 0% APR. You will know immediately if your financing has been approved.
What is the warranty period?
All our glasses include a 2-year warranty against manufacturer defects from the time of delivery.
What does the warranty cover?
This warranty, from the manufacturer, covers manufacturing defects and not possible damages caused by misuse of the product such as: breakages, falls or scratches.
In the case of applying a guarantee, transport or customs costs are not included and will be assumed by the customer.
For any additional issues, please let us know and we will help you resolve it.
How to process a guarantee?
If you need to process a guarantee, you must contact Customer Service by sending an email to info@opticabassol.com explaining the reason for the request. We will give you a response within 24-48 hours.
Can I process a replacement without warranty?
You can request any replacement of glasses, lenses or products out of warranty. We will inform you at the time of processing if it is available and the price of the product.
Are your products original?
All our products are 100% original . We are authorized distributors of each of the brands.
Do they include the original case?
All our glasses are 100% original , they include the case, the cloth and the information provided by the brand.
How can I order replacement prescription lenses?
All of our products, by default, do not include replacement prescription lenses .
To purchase your replacement lenses, you will need to provide us with the information prescribed by your specialist, so that the replacement lenses are identical to those prescribed.
By placing your order through our website, you confirm that the prescription glasses have been prescribed in advance by your optician-optometrist or ophthalmologist , and that this adaptation has been well tolerated without exceptions.
If this is your first purchase of prescription glasses, or if it has been more than one (1) year since your specialist checked your vision/prescription, we recommend that you request a diagnosis from your optician-optometrist or ophthalmologist before your purchase, as indicated by the General Council of Colleges of Opticians Optometrists in its Manual of Good Professional Practices.
In the event that we cannot guarantee that your replacement prescription glasses will have lenses identical to those prescribed by your specialist, we will contact you. Bassol Optic will do everything possible to process your request. However, we reserve the right not to provide replacement prescription glasses due to the specifications provided by you not being clinically appropriate .
You will be responsible for the accuracy, truthfulness and correctness of the prescription data you have requested from us for the purchase of replacement prescription glasses . In the event that your replacement prescription glasses do not fit due to the specifications you have provided us, Bassol Optic is not responsible.
What kind of lenses can I buy?
We offer high quality Monofocal or Progressive prescription lenses from the Indo and Zeiss brands. When you make your purchase, the system will recommend the reduction according to your prescription.
Delivery times for prescription lenses?
We offer prescription lenses in stock and manufactured. The prescription process can take up to 7 days depending on the prescription and quality of the lenses selected.
Can I return prescription lenses?
Replacement Prescription Lenses are considered custom products. We only accept cancellations if the product has not started being manufactured.
Does your order appear cancelled?
It is possible that due to communication failures with the payment method, payment confirmations may not be received. Our Customer Service team will inform you of the actual status at the time of purchase.
Delivery in 24/48 Hours?
Find your glasses with the 24/48h Icon and place your order before 3pm to receive it the next day in most destinations. 24/48 hour delivery is available for products in stock in our physical stores.
The 24/48H Icon does not include weekends or holidays. Please note that stock is updated daily, in the event of excess demand, they will be served in the order they are ordered. If your order is not delivered within 24/48 hours, you will receive the glasses within 3 to 7 business days.
Delivery in 3/7 days?
At the time of Checkout you will be able to identify this estimated delivery icon. This icon is available for all products that are in the centralized warehouse. During this period we will inform you about the Quality Control and at the time of shipping.
Icon 3/7D does not include Weekends or Holidays.
Promotional Codes
We recommend that you subscribe to our newsletter to receive promotional codes and sales discounts for best customers.
Availability and Errors
If you have received a code and it appears to be incorrect, it may not be possible to apply it to the model you ordered.
The checkout is set up to offer the best discount available at the time of purchase.
Please note that discounts or promotions cannot be combined with each other.
In any case, discounts have no monetary value, so no refund or discount is possible after the sale.
Customized Offers
If you can't find the product or price you want, contact us at info@opticabassol.
